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Sowrav D.
Sowrav D., Engineer
Category: Printers
Satisfied Customers: 2931
Experience:  Completed Course In Computer Hardware and Printer Repairing
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Canon MP810 printer error code 5020

Resolved Question:

Have Canon MP810 printer. I get error code 5020 which says, "Release the scanner lock switch and turn the power off and back on.
Submitted: 2 years ago.
Category: Printers
Expert:  Sowrav D. replied 2 years ago.
Hi,
Thanks for posting your question ,My name isXXXXX will try to help you today.

Please remember this can be a hardware fault and I hope you will not blame me for the hardware fault and give me negative rating(less than 3 star or smiley). The problem you are facing can be caused by the scanner itself. Actually, when the scanner bar (the light which moves back and forth, under the scanner glass) is jammed due to some mechanical problem, the printer thinks, it is the lock switch, which is engaged and show this error message. Sometimes following the steps below, solves the problem, if it does not solve the problem, then you may have to took off the scanner cover, readjust the scanner unit, fixed the lamp contacts etc.but remember this steps are extremely risky, if you do not have prior experience in printer repair, so be careful, before doing this .But in any case, at this point, your printer will either have to be serviced/fixed, or else replaced and recycled.Please recollect whether your printer is older than 1 year old (if so, its repairs may be done for free by Canon under its standard warranty coverage of its printers). To find out how much its repair would cost you, you may use the form on this web page, to request an estimate for repairs:
http://usa.canon.com/cusa/consumer?pageKeyCode=repairLanding

Now, here are the steps, that you can follow first and if this does not solve the problem, then the steps to dismantle the scanner part is mentioned below.

Turn the printer OFF, when it is on, by suddenly and sharply unplugging it from the power source.
Also unplug the USB cable after this, if you use an USB cable.
Wait for 10 minutes.
Plug it back in.
Turn it on if it didn't turn itself on. Wait for it to initialize.

Here is the dismantling guide of the scanner part, please be sure to take risk, because, if you do something wrong, then I will not be able to help you further, as I cannot see your printer.

To open the scanner unit,
1) Detach the ADF from the top of the scanner
2) remove the four screws at the top rear of the scanner unit
3) remove the left and right control panel covers. There are six snaps (3 top and 3 bottom) on each one. Look for the MP810 Service Manual (as I do not have the soft copy present in my PC, which I provide) for photo illustrated directions. I started at the bottom, once that was free I pulled gently and the top snapped out relatively easily.
4) remove the four screws holding the control panel unit and pull the control panel out part way.
5) remove the two screws under the control panel unit.
6) with a small flat screwdriver gently pry the top half of the scanner housing up, go around the edge and when you come to a tab try to push it in.
Now you can clean the glass.
BE VERY CAREFUL NOT TO DISTURB THE SCANNER UNIT ITSELF - DON'T PUSH IT BACK OR FORTH ON THE RAIL OR IT WILL LOSE ALIGNMENT.


If you would like any additional information or have more questions please don’t hesitate to ask!

Please remember to only rate my answer when you think, it is at least "OK Service" or I have provided a Good or Excellent service.IF you feel the need to click either "Bad Service" or "Poor Service", please stop and reply to me via the REPLY TO EXPERT or CONTINUE CONVERSATION button with the issue you have. I will be happy to continue further and do everything I can to provide you with the service you seek.

Please remember, if you rate me less than 3 Star/Smiley (OK Service) , then I will not get paid for my time and effort and it is consider as negative rating. So,I request you to think before you rate my response and one more thing, if it is a hardware fault, then it is not possible for me to replace the spare through online, I can only tell you, what to do to solve the problem, because I cannot give you any wrong information, except the true facts. I hope you will understand.
Sowrav D., Engineer
Category: Printers
Satisfied Customers: 2931
Experience: Completed Course In Computer Hardware and Printer Repairing
Sowrav D. and 4 other Printers Specialists are ready to help you
Customer: replied 2 years ago.
super satisfied with my expert's answer. Give this man a promotion!
Expert:  Sowrav D. replied 2 years ago.
Thanks, XXXXX XXXXX to rate my answer positively, that is more than 3 star or smiley.

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